System Operations Specialist - VIC
Cheltenham, Melbourne VIC
The Role
Reporting to the System Operations Coordinator this role is responsible for fleet optimisation and providing high quality service and technical escalation support for the Next Payments’ technical team.
Some of the principal duties include:
- Maintain an up-to-date knowledge of operations procedures.
- Create documentation for training and coaching purposes.
- Provide technical assistance and support to resolve hardware and software issues.
- Provide regular escalation support to technical team and technical partners.
- Utilise monitoring tools and system logs to build a detailed issue case.
- Complete detailed analysis of escalated issues.
About You
- Tertiary qualifications in IT or Business, or industry certification (highly desirable)
- Approximately 2 years previous experience in IT related Helpdesk/System Operations.
- Previous experience with call management systems and monitoring systems.
- Excellent PC skills.
- Machine maintenance and assembly experience
- Software set up and support capabilities
- Router/network configuration experience
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