The Module Repairer is responsible for recycling parts by repairing faulty modules and achieving a higher rate of repair as opposed to writing off faulty modules. The ideal candidate will be tech savvy and have a strong interest in electronic/mechanical modules.

Your main responsibilities in this role include:

• Diagnosing faults and performing repairs to ATM modules, including cash recycler, cash redemption terminal & cash express modules.
• Completing repairs, testing and configuration within the required timeframe.
• Updating software on specific modules before shelving or dispatching.
• Creating and completing detailed service reports (update, closing notes and parts used).
• Escalating unrepaired modules to internal or external third party.
• Assist with staging devices.
• Escalating a trend of faults due to default or user errors.

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Reporting to the Team Leader - Field Services VIC, this role will see you responsible for the delivery of quality field technical services during business hours, and for afterhours break/fix responses.

This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.

You will apply your technical skills and previous experience to perform the following principal duties:

• Provide service and customer support during field visits.
• Carry out on site installation, repair, preventative maintenance and test tasks.
• Business hours and after hours break/fix response.
• Able to work independently at customer sites.
• Build positive relationships internally and externally, taking pride in work.
• Strong troubleshooting and problem-solving skills, determining proper solution and resolving assigned service requests in a timely manner – creative and adaptive thinking.
• Provide consistent and accurate service and quality delivery when responding to jobs.
• Produce timely and detailed service reports (update, closing notes and parts used).
• Ability to operate various general hand and power tools safely.
• Strong manual handling skills with the use of aids for heavy loads safely.
• Operate as per processes and procedures.
• Cooperate and liaise with technical team and share information across the organization.
• Maintenance and ongoing servicing of supplied property. Eg. Van, tools, etc. as per manufacturer recommendation and maintenance of the van’s stock.
• Competency driving large vehicles (van or small truck).
• Escalate/discuss unresolved issues, service improvements and enhanced operating techniques to your line manager.
• Tagging of all returned parts of, part origin, error codes and fault description.

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