Careers
Next Payments is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We invite you to find out more about careers at Next Payments by browsing our current vacancies below.
Please note: Next Payments is not accepting inquiries from recruitment agencies.
Customer Support Liaison Officer
Cheltenham, Melbourne VIC
The Role
This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects.
You will apply your previous customer service experience to perform the following principal duties:
- Cooperate and liaise with technical team and share information across the organisation.
- Perform quality service at first point of contact.
- Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
- Liaising and coordinating with external third-party service providers to resolve issues.
- Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolved
About You
- Previous customer service experience
- Strong communication skills
- Friendly team player
- Logical thinker (we can teach you the technical stuff)
- Intermediate computer skills
- Technical aptitude
- Previous experience with call management systems and monitoring systems
Find out more about the job by clicking the link below.
Field Technician - NSW
North Parramatta, Sydney NSW
The Role
This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.
You will apply your acquired technical skills and experience to perform the following principal duties:
- Installation, relocation, repair, and preventative maintenance of ATM/Cash Recycler/Coin Recycler/Cash Express/Cash Redemption Terminal/EFTPOS.
- Participate in an alternating on-call roster shared amongst field technician team, including afterhours break/fix response, covering our service hours of 0800 - 2200, 7 days a week.
- Ability to work independently at customer sites.
- Attend and resolve assigned service requests in a timely manner.
- Complete accurate and detailed service report (update, closing notes and parts used).
- Cooperate and liaise with technical team and share information across the organisation.
About You
- Minimum 2 years’ experience as a Field Technician.
- Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
- Strong communication skills.
- Friendly team player.
- Clean driving record.
- Intermediate computer skills.
- Willingness to obtain 'Gaming machine technician licence' and 'Casino special employee licence' with fees covered by the company.
Find out more about the job by clicking the link below.