Careers
Next Payments is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We invite you to find out more about careers at Next Payments by browsing our current vacancies below.
Please note: Next Payments is not accepting inquiries from recruitment agencies.
Customer Support Liaison Officer
Cheltenham, Melbourne VIC
The Role
This is an exciting opportunity for a motivated people-oriented individual with a passion for customer service to join Next Payments!
This role would suit someone with a customer first mindset who thrives in a fun and supportive team environment.
You will apply your previous customer service experience to perform the following principal duties:
- Cooperate and liaise with technical team and share information across the organisation.
- Perform quality service at first point of contact.
- Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
- Liaising and coordinating with external third-party service providers to resolve issues.
- Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolved
About You
- Previous customer service experience
- Strong communication skills
- Friendly team player
- Logical thinker (we can teach you the technical stuff)
- Intermediate computer skills
- Technical aptitude
- Previous experience with call management systems and monitoring systems
Find out more about the job by clicking the link below.