A Next Payments Cash Management Solutions Case Study
Using Next Payments' Cash Recycler has saved me more than 10 hours weekly in cash handling duties, therefore increasing productivity, accuracy in cash counting, and other labour efficiencies. Our staff can now focus more on front-of-house duties, delivering better customer experiences to our patrons.
The Sphinx Hotel is a popular entertainment venue and attraction in Geelong, with a reputation for hospitality, gaming, dining, and live entertainment. As a high-traffic venue handling large volumes of cash daily, the management team wanted a more secure and efficient way to manage cash across all departments.
Learn more about The Sphinx Hotel here.
Before adopting Next Payments’ solutions, cash counting and management was done manually, requiring significant staff time and presenting typical industry challenges:
With rising costs and security concerns, the venue needed a secure and automated solution that delivered complete visibility.
To simplify the way cash was handled across the venue, The Sphinx Hotel installed the Cash Recycler (TCR), Cash Redemption Terminal (CRT), Cash Xpress (CXP) and Concilio software.
At the end of each trading day, staff place cash from all tills, CRTs, and the Cash Xpress into the TCR, which is securely installed out of public view in the office.
The TCR automatically counts, stores, and reconciles the cash, with daily settlements prepared and any discrepancies being identified. This data is all securely stored in Concilio, giving the venue transparent oversight of all cash operations, reducing errors and increasing accountability.
"Amid cash security concerns in the industry, investing in Next's TCR and CRT has allowed us to easily monitor our venue's cash using the Concilio reconciliation software."
Since implementing Next Payments’ cash management solutions, The Sphinx Hotel has streamlined its cash handling processes and strengthened security across the venue. By centralising cash into one system and reducing manual handling, the team now operates with greater consistency and control day-to-day.
Key Outcomes:
"I can attest to the peace of mind that the Next Payments' Cash Recycler (TCR), CRT and EFTPOS Cash-Out device (Cash Xpress) provide us with at our venue."
The Sphinx Hotel now operates with a much higher level of confidence and consistency when it comes to handling cash. Processes that were once manual and time-consuming are now streamlined and reliable, giving the team greater visibility and control across the venue. This has not only reduced risk but also allowed staff to focus more on customer-facing responsibilities, supporting a smoother overall operation.
"Their 24/7 support is exceptional, ensuring our staff are confident in using the TCR, CRT and CXP. Being an Australian-based company with a 24/7 local support team, field technicians, and friendly staff, our team always feel supported with Next Payments."
Next Payments is a leader in the payments and technology sector and pride themselves on delivering exceptional user experiences that bring efficiencies and improve security and reconciliation. The company’s product portfolio offers payments hardware and software solutions tailored for the hospitality and gaming market.
Next Payments is AML compliant and ISO 9001 accredited. Next Payments has offices in Australia and New Zealand.
I wholeheartedly recommend Next Payments' cash management solutions to like-minded gaming venues. The peace of mind, enhanced security, and efficiencies that their products offer make choosing Next Payments a no-brainer."
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