Technical Repair and Support Specialist - New Zealand (Wellington)

The Role

You will apply your previous experience to perform the following principal duties:

• Diagnosing faults and performing repairs on Hyosung ATM modules, including Hyosung cash/coin recyclers and cash redemption terminals.
• Complete repairs, testing, and configuration within the required timeframes.
• Update/check software on specific modules prior to shelving or dispatch.
• Create and complete service reports events in Salesforce.
• Escalate unrepaired modules to internal teams or external third party vendors.
• Escalate trends in faults related to defects or user errors.
• Maintain an up-to-date knowledge of operational procedures.
• Provide technical assistance and support to resolve Hyosung hardware and software issues.

About You

• Certificate III or IV in Electronics and Communication, or engineering.
• Experienced with Hyosung products with strong understanding of circuit boards, and diagnostic tools. (desirable)
• Experience with soldering, fault finding, and repairs.
• Familiarity with Hyosung documentation, and mustimeters. (desirable)
• Ability to read and interpret Hyosung products technical schematics. (desirable)
• Deciding and initiating action
• Creating and innovating

Find out more about the job by clicking the link below.