Careers

‍The Role

The Research and Development Engineer is responsible for setting up, maintaining, and improving the architecture, hardware, software, and networking of payment solutions, ensuring a high availability for all Next Payments’ payment solutions, customers and all products and services.

Key responsibilities:

• Provide support to Next Payments Operations in the development and maintenance of new and existing hardware, software and associated services.
• Create and implement change management plans.
• Work with internal stakeholders and external service providers to implement and maintain new and existing infrastructure.
• Create and maintain user documentation on processes, policies, hardware and application configuration and help related materials as new products and services are developed.
• Ensure disaster recovery and business continuity capabilities are in place and regularly tested for systems in your areas of responsibility.

About You

• Ability to build strong relationships both inside and outside the organisation.
• Excellent learning and researching skills.
• Ability to effectively work with all levels of staff.
• Excellent attention to detail and ability to multitask.
• Ability to work independently under minimal supervision.
• Tertiary qualification (Certificate IV, Diploma or Degree) in Information Technology, Computer Science, Electronics, or relevant job experience beneficial.
• Competency with different operating systems (Windows / Linux based OS) and their support and deployment.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

‍Find out more about the job by clicking the link below.

The Role

As the Customer Success Manager, you will be responsible for the prioritisation and planning of client-facing product rollouts, working with internal and external partners to ensure a smooth and successful delivery of Eagle i360, GSL programs and Concilio products to our customers.

You will be required to have a strong understanding of how venues operate and the optimal use of our products to maximise their benefit for our customers.

About You

• Ability to build strong relationships both inside and outside the organisation.
• Excellent written and verbal communication skills.
• Ability to effectively work with all levels of staff.
• Excellent attention to detail and ability to multitask.
• Ability to work independently under minimal supervision.
• Product management skills
• Project management skills

Find out more about the job by clicking the link below.

The Role

This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects.

You will apply your previous customer service experience to perform the following principal duties:

• Cooperate and liaise with technical team and share information across the organisation.
• Perform quality service at first point of contact.
• Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
• Liaising and coordinating with external third-party service providers to resolve issues.
• Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolved

About You

• Previous customer service experience
• Strong communication skills
• Friendly team player
• Logical thinker (we can teach you the technical stuff)
• Intermediate computer skills
• Technical aptitude
• Previous experience with call management systems and monitoring systems

Find out more about the job by clicking the link below.

The Role

This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.

You will apply your acquired technical skills and experience to perform the following principal duties:

• Installation, relocation, repair, and preventative maintenance of ATM/Cash Recycler/Coin recycler/Cash Express/Cash Redemption Terminal/EFTPOS.
• Participate in an alternating on-call roster shared amongst field technician team, including afterhours break/fix response, covering our service hours of 0800 - 2200, 7 days a week.
• Ability to work independently at customer sites.
• Attend and resolve assigned service requests in a timely manner.
• Complete accurate and detailed service report (update, closing notes and parts used).
• Cooperate and liaise with technical team and share information across the organisation.

‍About You

• Minimum 2 years’ experience as a Field Technician.
• Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
• Strong communication skills.
• Friendly team player.
• Clean driving record.
• Intermediate computer skills.
• Willingness to obtain 'Gaming machine technician licence' and 'Casino special employee licence' with fees covered by the company.

Find out more about the job by clicking the link below.