The Role

The Deployment Coordinator is responsible for arranging and coordinating installations of Next Payments’ devices, providing high quality service for Next Payments customers.

Reporting directly to the Deployments Team Leader you will be working alongside the rest of our operational team in our facilities in Cheltenham, Victoria.

• Arranging the Installation/Removal/Relocation of devices.
• ‍Liaising and coordinating with internal/external third-party to manage deployment requests in timely manner.
• Progress active requests ensuring service delivery within agreed timeframe, updating requests with relevant information.
• Provide consistent and accurate information when responding to internal/external queries.
• Provide proactive and efficient service to all customers, accommodating customer’s requirements.
• Participate as a constructive team member, through knowledge sharing and team discussions.

‍About You

• Previous office/administration/customer service experience would be an advantage.
• Able to work well both within a team environment and autonomously.
• Strong communication skills (both written and verbal), negotiation and interpersonal skills.
• High level of organisational, coordination and prioritisation skills.
• Strong ability to transfer information, skills, and knowledge to other staff members.

Find out more about the job by clicking the link below.

The Role

As the Treasury Support Officer, you are responsible for analysing and providing solutions for financial discrepancies/disputes caused by technical issues or user error, along with the onboarding of software solutions. This role involves fulfilling the following:

• Operate as per processes and procedures.
• Cooperate and liaise with technical team and share information across the organisation.
• Liaise directly with customers to resolve discrepancy problems caused by operational or technical issues.
• Liaising and coordinating with external third-party service providers to resolve discrepancy or disputes.
• Provide financial and technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal/Pago terminal discrepancies.

About You

• Approximately 2 years previous experience in IT related Helpdesk/System Operations.
• Previous knowledge/experience in accounts/discrepancy analysis desirable.
• Previous experience with Call Management Systems and monitoring systems.
• Excellent PC skills.

Find out more about the job by clicking the link below.

The Role

This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.

You will apply your acquired technical skills and experience to perform the following principal duties:

• Provide service and customer support during field visits.
• Carry out on site installation, repair, preventative maintenance and test tasks.
• Business hours and after hours break/fix response.
• Strong troubleshooting and problem-solving skills, determining proper solution and resolving assigned service requests in a timely manner – creative and adaptive thinking.
• Provide consistent and accurate service and quality delivery when responding to jobs.
• Produce timely and detailed service reports (update, closing notes and parts used).

‍About You

• Previous experience as a Field Technician.
• Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
• Strong communication skills.
• Friendly team player.
• Logical thinker.
• Intermediate computer skills.
• Technical aptitude.

Find out more about the job by clicking the link below.