Hotel & Leisure Management

A Next Payments EAGLEi360 Case Study

EAGLEi360 saves a lot of time, gives clear reporting, and makes it much easier to manage multiple venues. It helps you stay on top of performance every day without the manual work.

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Harsh Singh | Gaming Operations Manager | H&LM

About the Venue Group

Hotel & Leisure Management (H&LM) Group oversees four Victorian venues, Mail Exchange Hotel, Welcome Stranger Hotel, Lower Plenty Hotel and Epping Plaza Hotel, ensuring each operates efficiently, compliantly and consistently.

H&LM’s approach is built around people - both team and customers. The group aims to create a welcoming, safe, and consistent experience across all venues by focusing on exceptional service, compliance, and professionalism. Staff receive ongoing training and clear processes to ensure every guest enjoys the same high standard of hospitality, no matter which H&LM venue they visit.

Learn more about the venues:

The Challenge: Limited Knowledge of Member Behaviour & Manual Reporting

Before adopting EAGLEi360, each venue operated on manual processes for reporting and analysis. Data had to be exported, cross-checked and complied into spreadsheets - a time-consuming exercise that often-delayed decision making and introduced small errors.

Without a unified system, group-wide visibility was difficult. Comparing performance or updating the executive team required significant back-and-forth.

The group new they needed a centralised platform when it became clear that managing everything manually was slowing us down.

“Before using EAGLEi360, a lot of our reporting was manual, which took time and often caused delays or small errors. Even checking EGM rankings meant downloading data and running the numbers ourselves."

The Right Solution: A Centralised Platform for Everything

EAGLEi360 has given H&LM Group a single, integrated platform that brings together data from all four venues.

“Instead of downloading reports or logging into OSS, I receive a daily email from EAGLEi360 with all the relevant information from the previous day’s trade, which makes everything much easier.”

Daily performance reports are now delivered automatically, removing the need for manual exports or multiple log-ins.

CEO's and venue managers can see the data at the same time!

Group-level access means executives and venue managers can view the same data at any time - eliminating unnecessary communication loops and enabling more efficient, aligned decision-making.

“Group-level access means the CEO and venue managers can see the same data, which cuts out a lot of back-and-forth and makes the sites more efficient.”

The Results: Proactive, Data-Lead Decisions

With EAGLEi360 in place, reporitng that once took hours now happens instantly. Venue managers and the executive team have real-time visibility into performance, allowing them to focus on strategy rather than spreadsheets.

The group relies on several of EAGLEi360's key reports:

Weekly Comparison & Board Reports - quick snapshots for directors
Machine Conversions & Heatmaps - identifying player flow and machine trends
Monthly Trade & Game Performance by Link Reports - revealing long-term trends and link performance

“These reports give me a quick, clear view of how each venue is performing without needing to run extra reports. They’ve made it much easier to support the venues and plan changes.”

By implementing EAGLEi360, we now have unified data across all venues, streamlined communication between teams, and gained a clear, top-down view of operations.

“EAGLEi360 saves a lot of time, gives clear reporting, and makes it much easier to manage multiple venues. It helps you stay on top of performance every day without the manual work.”

By implementing EAGLEi360, we now have unified data across all venues, streamlined communication between teams, and gained a clear, top-down view of operations.

Why Next Payments

Next Payments is a leader in the payments and technology sector and pride themselves on delivering exceptional user experiences that bring efficiencies and improve security and reconciliation. The company’s product portfolio offers payments hardware and software solutions tailored for the hospitality and gaming market.

Next Payments is AML compliant and ISO 9001 accredited. Next Payments has offices in Australia and New Zealand.

Since introducing EAGLEi360, we’ve seen faster reporting, stronger insights, and venue managers can now see daily how the gaming room is performing.

EAGLEi360 empowers us to make data-driven decisions faster, stay proactive, mand maintain consistent standards - no matter the venue size or location.

Harsh Singh | Gaming Operations Manager | H&LM

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