Ready for the Rush: How Smart Payment Management Keeps Venues Moving This Festive Season

As the weather warms up and the year nears a close, businesses start to wind down – but not in the hospitality industry. From work Christmas parties to family catch-ups, long lunches in the sun to bustling Friday nights, the uptick in sales during this period see venue’s experiencing some of their busiest shifts of the year.

And whilst it provides a great opportunity for business, it can also bring upon intense operational pressures and increased demand on staff, with patrons expecting convenience, fast service and flexibility. Whether they’re being greeted at the front desk, ordering another round, or heading to the gaming floor, delays or friction can turn a great customer experience into a frustrating one, impacting the remaining time spent in the venue, or whether patrons choose to return.

Why Payment Management Matters

When venue’s get busy, every second counts. Staff from all areas can be stretched; running food, providing cash out, managing memberships, and providing an all-round great customer experience – but when one aspect slows and staff fall behind, it isn’t easy to catch up, and the customer experience can take a hit.

Wasting time with sub-par payment management during these shifts isn’t an option. In a busy venue, payments need to flow – whether it’s cash or card, customers demand efficiency and don’t want to be kept waiting.

The solution? Reinforce your venue and be prepared for any rush.

With a suite of solutions tailored to the hospitality industry, from cash management to our Pago EFTPOS terminal that understands the needs of busy venues, discover how Next Payments’ products can help you handle whatever your busiest shifts throw at you.

ATMs and Cash Xpress: Convenience at the Core

Cash remains an important part of how many patrons interact with venues, from the raffle at the front desk, to capping the night off at their favourite EGM, but providing cash out during peak periods can keep staff occupied – and patrons waiting.

So why not streamline cash access? Cash access keeps patrons on-site, and spending, and doing so via an ATM or Cash Xpress gives your venue all the benefits without any of the burden.

Diversifying payment options and venue offerings, whilst boosting your bottom line with transaction rebates, our cash out options keep your floor moving, patrons happy, and free up your staff to focus on more meaningful customer interactions during peak periods.

Next Gen CRT: Flexibility on the Gaming Floor

As your gaming floor starts to fill up, don’t let queues do the same. Gone are the days of waiting at the cashier, with the Next Gen CRT, streamline cash redemptions and break notes within seconds. Let your staff focus on maintaining your gaming floor, and our CRT worry about cash redemptions.

Resulting in shorter lines, a smooth flowing floor, and eliminating the risk of human error as redemption after redemption comes through, the Next Gen CRT is built for keeping customers happy and staff moving during high-volume periods.

Cash Recycler: Efficiency and Security Bookending the Day

When the lights finally go down and doors close, the last thing staff want is to spend another hour counting cash. Our Cash Recyclers (TCRs) automate start and end-of-day processes, speeding up reconciliations and reducing counting errors. At the same time, the Cash Recycler increases security and ensures you always have enough cash on hand, by securely storing large amounts of cash in the terminal, rather than in exposed tills or strongrooms.

For busy venues, this means:

• Less time spent counting tills morning and evening
• Fewer errors and discrepancies
• More cash kept securely onsite

Plus, with seamless Concilio integration, these figures can be tracked against any POS takings, reconciled automatically, with any variances automatically detected – taking the time and effort out of post-shift procedures. And most importantly: staff can get out the door faster.

Payments That Match Patron Expectations

Between the bar, the bistro, and the gaming floor, patrons interact with payments multiple times during their visit, giving your venue more to manage. Staying on top of withdrawals, redemptions, and seamlessly managing your cash at the end of the day frees staff up from mundane operational tasks, allowing them to focus on value-adding and memorable experiences that keeps patrons coming back!

Get Ready for the Rush

The busiest trading days of the year aren’t the time to leave payments to chance. With more people in the venue, higher transaction volumes, and more pressure on staff, smart payment management can make the difference between a smooth night and a stressful one.

ATMs, Cash Xpress, CRTs, and Cash Recyclers help venues stay ahead of the rush – keeping customers happy, staff efficient, and cash flowing.

Because when payments run smoothly, the whole venue does.

Have a question or would like more information? Please contact: media@nextpayments.com.au