Customer Support Liaison Officer
Cheltenham, Melbourne VIC
The Role
This is an exciting opportunity for a motivated people-oriented individual with a passion for customer service to join Next Payments!
This role would suit someone with a customer first mindset who thrives in a fun and supportive team environment.
You will apply your previous customer service experience to perform the following principal duties:
- Cooperate and liaise with technical team and share information across the organisation.
- Perform quality service at first point of contact.
- Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
- Liaising and coordinating with external third-party service providers to resolve issues.
- Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolved
About You
- Previous customer service experience
- Strong communication skills
- Friendly team player
- Logical thinker (we can teach you the technical stuff)
- Intermediate computer skills
- Technical aptitude
- Previous experience with call management systems and monitoring systems
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