Working with Next Payments has been seamless. We’ve had great support from our Account Manager, and the whole process - from install to ongoing service - has been smooth.
The Wangaratta RSL is a well-established venue in regional Victoria, serving a strong and loyal member base across gaming, dining, and community experiences.
With consistent patron traffic and a busy gaming floor, delivering a seamless and reliable cash redemption experience is critical to both customer satisfaction and operational efficiency.
Before switching over to Next Payments, Wangaratta RSL was operating with an older CRT from another provider, that struggled to meet the demands of the venue.
Frequent breakdowns and inconsistent performance created challenges for both staff and patrons, including:
After feeling let down time after time, the venue recognised the need for a more reliable CRT.
“The old CRT was becoming more of a frustration than a solution. Breakdowns were too frequent, and it was impacting both staff efficiency and the customer experience.”
After seeing a live demonstration of the Next Payments Next Gen CRT at the 2025 AHG Tradeshow, the Wangaratta RSL team quickly identified it as the ideal upgrade. The unit’s future-ready capabilities - including an in-built barcode scanner and NFC reader - ensured the venue would be well positioned to support digital wallet and app-based redemptions as they become more widely adopted.
"After seeing the terminal at a tradeshow, it was clear that this was the CRT we needed. The functionality, the look, and the reliability - it ticked every box for us."
Later that year, the venue traded in their existing CRT and upgraded to the Next Payments Next Gen CRT, taking advantage of:
Having already worked with Next Payments through Cash Xpress (EFTPOS Cash-Out), the venue experienced a seamless transition, with a strong understanding of how the CRT would fit into their existing operations.
To complete the upgrade, the venue also implemented a custom CRT wrap, aligning the unit with their branding and ensuring it stands out on the gaming floor.
Since upgrading to the Next Payments Next Gen CRT, the venue has seen a significant uplift in both performance and customer experience.
"The difference has been night and day. It’s reliable, easy for customers to use, and our team isn’t constantly dealing with issues anymore."
Some of the key outcomes the venue has seen are:
Next Payments is a leader in the payments and technology sector and pride themselves on delivering exceptional user experiences that bring efficiencies and improve security and reconciliation. The company’s product portfolio offers payments hardware and software solutions tailored for the hospitality and gaming market.
Next Payments is AML compliant and ISO 9001 accredited. Next Payments has offices in Australia and New Zealand.
Working with Next Payments has been seamless. We’ve had great support from our Account Manager, and the whole process - from install to ongoing service - has been smooth."
