IT Support Officer
Cheltenham, Melbourne VIC
The Role
The IT Support Officer provides technical support to Next Payments staff across all offices and remote teams, ensuring hardware, software and systems issues are resolved promptly and effectively. The role keeps staff productive by resolving issues quickly, keeping devices and office technology running reliably, and delivering responsive, customer-focused support.
Reporting to the Head of IT and Business Systems, you will be working alongside the rest of the close-knit team in our office in Cheltenham.
- Provide desktop support and level 1/ level 2 IT support, both in person and remotely.
- Setting up accounts for new users.
- Diagnose and resolve hardware, software, access and connectivity issues.
- Set up, patch, encrypt and deploy laptops, desktops and mobile devices to the standard build.
- Escalate complex issues to senior IT staff with clear troubleshooting notes.
- Support office technology across all sites, including meeting room AV, conferencing, printers and phones.
About You
- Tertiary qualification (Certificate IV, Diploma or Degree) in Information Technology or relevant job experience.
- Salesforce Administrator Certificate is preferred.
- Hands-on experience supporting Windows and macOS devices, mobile devices and Microsoft365, including SharePoint, Exchange Online and Teams.
- Experience with Entra ID and Intune, or similar identity and device management tools.
- Basic network troubleshooting, including Wi-Fi, VPN and printers.
- Strong interpersonal skills and the ability to provide step-by-step technical help, both written and verbal.
Find out more about the job by clicking the link below.
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